We determine a reasonable price (maximum retail price – MRP) for each product and a major part of the income earned from each product goes to the community members associated with ALAKH Self Reliant Cooperative. Along with processed food products we also produce quality planting material of herbs, horticulture, floriculture, forestry, and ornamental plants. We offer variable discount slabs for the bulk orders based on availability in stock. As we deal in multiple products and each product has a different price, it is very difficult to mention the product wise price on the website.
For the time being ALAKH Self Reliant Cooperative does not provide its online product delivery service directly to the customer’s doorstep. Still, we are trying to ensure the supply of products to our valued customers through one or the other possible means. Customers can place their orders by providing their details through contact form in our website. Other booking options are email, phone call, WhatsApp message, text message, and other means. Once the online order confirmed and payment made by the customer, order can be dispatched through courier or postal service which is best available. The customer can track his consignment online by referring to the consignment number booked through the courier or postal service. Our shipping policy includes following terms and conditions:
- The customer must ensure to provide his complete address including pin code, mobile number (main and alternate number) while confirming the order. If the delivery is not done due to incorrect address details provided by the customer, ALAKH Self Reliant Cooperative will not be liable for the same.
- We try our best to ensure that the products reach our customers safely, without any damage, for that we try to do better packing of the products from our side. But still, if due to any reason there is physical damage to the products in the supply route, then we (ALAKH SRC) will not be responsible for that.
- ALAKH will use the fastest and best available delivery service for certain pin codes that are eligible for the guaranteed delivery options. Since we are serving from rural hilly areas of Uttarakhand state, there are many geographical and service-related challenges. Therefore, delivery may take 5 to 10 business days. The customer can also suggest the best delivery option which is convenient and best available from both the sides.
- Transportation cost (courier/ postal/ other service) will be borne by the customer as per actual, it can also be added to the bill if the customer agrees. Customer must enquire and confirm the delivery charges before order is dispatched.
- ALAKH Self Reliant Cooperative supplies processed food products online with sealed packaging. Therefore, the customer should check the seal thoroughly before receiving the product. If the seal is broken, the courier or postal service shall be liable for the same. The customer can raise his complaint to the concerned service provider.
In case of any further clarifications please feel free to call or email.